Thank you for shopping at Fessage. We want you to be completely satisfied with your purchase of Pizza Cutter Equipment. If you are not entirely happy with your order, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The Pizza Cutter Equipment must be unused and in the same condition that you received it.

  • Packaging: The item must be in its original packaging.

  • Proof of Purchase: You must provide the receipt or proof of purchase.

3. Non-Returnable Items

We cannot accept returns for the following:

  • Items returned more than 30 days after delivery.

  • Items that show clear signs of use, wear, or damage not due to our error.

  • Gift cards.

4. How to Initiate a Return

To start a return, please contact us first at contact@fessage.com. We will guide you through the process and provide the correct return shipping address and instructions.

  • Do not send the item back to the address listed on our business contact information without contacting us first.

5. Shipping Costs for Returns

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

  • If you are returning a high-value item, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned merchandise. We will immediately notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days (typically 5-10 business days, depending on your bank or payment processor).

  • Rejection: If the return is rejected (e.g., due to excessive use or damage), we will notify you and the item may be returned to you at your expense.

7. Exchanges (Defective or Damaged Items)

We only replace items if they are defective or damaged upon arrival.

  • If your Pizza Cutter Equipment is defective or damaged, please contact us immediately at contact@fessage.com with photos of the defect.

  • We will provide instructions for returning the damaged item and will ship you a replacement item at no extra cost.

Contact Information

If you have any questions about this Returns & Refunds Policy, please contact us:

Address: 1657 Miller Ave SE, Marietta, GA 30060, USA

Phone: +1 (706) 738-4536

Email: contact@fessage.com