Welcome to the Fessage FAQ section. We sell high-quality Pizza Cutter Equipment. Below are answers to common questions about our products, orders, and policies. If you can't find the information you need, please contact us directly!

General Information & Contact

Q: What does Fessage sell? A: Fessage specializes in selling high-quality Pizza Cutter Equipment and related accessories, designed for both home cooks and professional kitchens.

Q: Where is Fessage located? A: We are based in the United States, operating out of Marietta, Georgia.

Q: What are your business hours? A: Our customer service team is available Monday through Friday, from 08:00 to 18:00 (8:00 AM to 6:00 PM) ET.

Q: How can I contact customer service? A: You can reach us by:

  • E-mail: contact@fessage.com

  • Phone: +1 (706) 738-4536

  • Address: 1657 Miller Ave SE, Marietta, GA 30060, USA

Ordering & Payment

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital wallets like PayPal, Google Pay, and Apple Pay.

Q: Is my payment information secure? A: Yes. We use encrypted payment processing and do not store your full credit card details on our servers, ensuring your transactions are safe.

Q: When will my card be charged? A: Your card or payment account will be charged immediately upon placing your order.

Shipping & Delivery

Q: Where do you ship your Pizza Cutter Equipment? A: We currently ship only to addresses within the United States. We do not offer international shipping.

Q: How long will it take to process my order? A: Orders are typically processed and prepared for shipment within 1-2 business days (Monday–Friday).

Q: How can I track my shipment? A: Once your order ships, you will receive a Shipment Confirmation email containing a tracking number. The tracking information should become active within 24 hours.

Q: What if my item is damaged upon arrival? A: If your Pizza Cutter Equipment arrives damaged, please save all packaging materials and contact the shipping carrier immediately to file a claim. Please also notify us at contact@fessage.com so we can assist you.

Returns & Refunds

Q: What is your return policy? A: We offer a 30-day return policy. Items must be unused, in the same condition you received them, and in their original packaging, along with proof of purchase.

Q: How do I return a product? A: Please contact us at contact@fessage.com to initiate the return process and receive the correct return instructions and address.

Q: Who pays for return shipping? A: The customer is responsible for return shipping costs. These costs are non-refundable and will be deducted from your total refund amount.

Q: When can I expect my refund? A: Once we receive and inspect your returned item and approve the refund, a credit will be issued to your original method of payment. This typically takes 10 business days, depending on your bank's processing time.